Need To Return An Item
Please fill out the form at the bottom of this page to start your return or exchange
Please give us 1 business day to get back with you with your return information including your shipping and return details
You can also reach out to us on Social for help
Also, please have a look at our Troubleshooting page for our products.
You can also reach us through our Contact Us page.
If it has been 30 days or less since your product was delivered your return will be approved
Does Not Apply To Collector’s Edition Items or Purchases; You have 72 hours on Collector’s Edition Items.
Please read the information below and then fill out the form and submit
Optionally: If you would like to tell us why you are returning the item you may do so in the “comments” field.
You can choose to either replace a defective product or return a product for a refund.
If you are returning an item for refund please see below
We will refund the purchase price plus tax of the item you are returning minus our costs as follows:
Shipping – The cost we incurred to ship you your item or order is not refundable even if you purchased an item with Free Shipping.
We use Priority Mail for shipping and the cost to ship most orders is between $9 and $17.
Return Shipping – You are responsible for the cost to return the item or product.
Payment Processing Fee – It costs us between 3% to 6% of your order total to process your payment. This fee is paid to the payment processor and is non-refundable.
The fee varies between payment processors and methods hence the range of 3% to 6%.
We can only refund purchases to your original payment method. In the event the original payment method is unavailable you will be offered a product replacement or Mariogasm store credit.
If an item or product is returned damaged or incomplete we may at our discretion refund you less than your purchase price. If this situation occurs we will mail you with images of the damage and description of the issue.
No Restocking Fee – Other than the costs laid out above we do not charge a Restocking Fee assuming you return the item or items purchased in good condition.
If you are returning an item for exchange please see below
First, please look over our Troubleshooting page and reach out to us for help if that doesn’t solve your issue.
If you still need to exchange an item or product please fill out the form below. You are responsible for the cost to ship us your item but we will cover the cost to send you your replacement item.
If you have any questions or concerns please reach out to us.
Start Your Return
Be Sure To Use The Email You Used To Make Your Purchase